Refund policy

Please be sure to check the product upon arrival to confirm that there are no defects and that it matches your order.

In the case of defective items:
If the product is defective, or if a different item was delivered due to our mistake, please contact us by email or phone within **7 days** of the product’s arrival. After confirming the details, we will provide instructions for returning the item.

Please note that we cannot accept returns or exchanges if more than 7 days have passed since delivery. Additionally, we are unable to accept returns or exchanges for items that have been used or damaged by the customer.

Contact Information
Email: shop@sogestu.com
Phone: 0120-087-202